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NEW AUTUMN/WINTER COLLECTION 19/20

Customer Care

Sizing and Product Details

To help you choose the best size, we provide some information on how the garment fits, and whether it runs true, small or large to size on the ‘Details’ section of the product. If you need more help, our customer care team can answer all your questions on sizing and fit - simply email info@nadiarapti.com for advice.

 

Prices and Currency

All prices published online, payments and invoices are in Euros (€).

 

Payment Methods

We accept Visa, MasterCard, Maestro, Diners and American Express as well as Masterpass wallet. Please note that payment is only debited from your card at time of dispatch. All transactions at this website are processed in a secure host environment. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Finally, you may choose to pay with cash on delivery. At time of delivery, you must have the exact order total indicated in the shipping confirmation email in cash. The courier cannot provide change and does not accept cheques. For eventual refunds, you must indicate a bank account.

Pre-Order Payment

*All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

 

You can pre-order a selection of products before they reach the boutiques. They will be conveniently delivered to the address you prefer as soon as they are available in our stock. In the Product Page of pre-order items you will also find their expected shipping date. If your order includes both products that are already in stock and pre-order items, the products will be shipped at two different times, but you will only be charged once for delivery. If you purchase more than one pre-order item with different expected shipping dates, the products will be sent all together on the latest expected date. You will receive a confirmation e-mail as soon as we ship your parcel. In the event that an item reserved by the Client does not arrive, the Client will be informed and a refund will be issued. The credit card will be charged on the date that the order is placed.

 

Seasonal Sale

We offer seasonal sales twice per year To be notified as soon as our sale starts and of further reductions, sign up to our newsletter.

 

Shipment Information

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods for shipments to be dispatched. 

Domestic Shipping within Greece is carried out by ELTA Courier at a flat rate of 5euros per order. Estimated delivery time is one working day after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.

International Shipping is carried out ELTA Courier. Estimated delivery time is one (1) to five (7) working days after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.

 

Shipment Tracking

When your order is shipped, you will receive an e-mail from our customer service specifying the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier company.

 

Taxes & Duties

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. Greek VAT will be applied to orders dispatched within the European Union. Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

  • Andorra
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Germany
  • Greece
  • Guadeloupe
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Martinique
  • Monaco
  • Netherlands
  • New Caledonia
  • Poland
  • Portugal
  • Réunion
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom
  • United States


If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. For countries outside of the European Union prices are exempt from VAT and do not include import duties, which must be paid upon delivery.

 

Exchanges

You may exchange items for a different size, however all exchanges are based on stock availability. To exchange an item, simply print and fill in the online return form existing at our website and indicate at the “Reasons for Return” field, that you wish to exchange it for a different size. Then sign it and enclose it in the return package. You should return the items within 7 business days with all of the barcode tags intact. The items should be in their original packaging. All returns must be made by courier companies and delivered to our headquarters. We reserve the right to refuse returns sent by post. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. We make quality control in order to guarantee that you receive our products in excellent condition, however since your order is travelling a long way to get to you, we suggest that you check your item(s) as soon as you receive it and notify us within two (2) days of receipt in case you realize any irregularities or damages, as to ensure a hustle-free replacement. After this time window, we cannot accept the faulty item(s).

 

Refunds

We guarantee to refund any item you are not completely happy with when you return it to us in its original condition within 7 business days of receipt. Your refund will be credited to the original payment method. In case the original payment method was “Cash on Delivery” a bank account should be provided in order for the refund to be possible. Please note that original shipping charges are non-refundable. Unfortunately, we cannot provide refunds for pre-orders. Please also note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. To request for a refund, simply print and fill in the online return form existing at our website and indicate at the “Reasons for Return” field, that you wish a refund. Then sign it and enclose it in the return package. You should return the items within 7 business days with all of the barcode tags intact. The items should be in their original packaging where you should also sign and enclose the signed return sent to you along with the initial parcel.

 

Return Form

Print the form and fill in all the necessary fields. Then sign it and enclose it with the item you would like to return.

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